A courier swore about me on the phone, not realising I had already picked up. A story about how harsh people are at a distance and how polite face to face.
Today I had a funny run-in with a courier from Nova Poshta, Ukraine’s main delivery company.
I was waiting for a delivery to our office and stepped out for lunch at the cafe next door. My phone rings, I pick up, and I hear the courier and the driver talking to each other:
“So where are they hanging around? What the…” (followed by a solid stream of swearing aimed at me).
I said “Hello” loudly several times, but apparently some glitch made them think I still hadn’t picked up, so they kept on talking to each other.
I hung up and called back myself.
“Good afternoon, this is Nova Poshta delivery. Could you tell us whether we can come over to you?” — politeness and attentiveness itself.
I walked back to the office and the van pulled up. I went over to the courier and told him I had heard everything he said to the driver, and that they should be more careful with their words.
You should have seen the guy’s face go green and the way he started pouring out apologies.
I told him not to worry, because I have thick skin and don’t get upset over little things like that. He felt extremely awkward, and you could see he was genuinely upset.
The whole thing reminded me once again how rude and mean people can be when they think no one can hear them. And what sweet little bunnies they become when they meet you face to face.
It’s exactly the same story with haters online. Anonymity adds +300 to courage, and a real-life meeting puts everything back in its place.
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